Three letters currently loom large of the credit industry: BID. Best. Interests. Duty. And while ASIC may have granted a temporary reprieve due to the Covid-19 pandemic, from 1 January 2021, all brokers will be expected to comply with this new customer-protection measure.
We break down the basics of the best interests duty and how you can demonstrate your compliance.
Kate Whiteley on Aug 7, 2020 1:55:32 PM
You’d be hard pressed to find anyone who would argue that the increased focus on ethics and professionalism in financial services is a bad thing.
But, can ethics be taught? And if so, is teaching ethics enough to protect consumers?
Kate Whiteley on Jul 22, 2020 3:51:16 PM
What is organisational culture and why is it important? Turns out the answers lie within an animated TV show!
Much like the escalator to nowhere, an organisation in which no-one takes ownership or accountability for their decisions will become a place of continuous escalation. Until, ultimately, something (or someone) falls off the edge.
Anne Wilkinson on Apr 29, 2020 1:49:56 PM
Snow White, she of seven dwarves fame, believed that whistling while you work was a sure-fire way to make your chores go faster. But can the same be said for whistleblowing?
If you call out bad behaviour, do you also have to call time on your career?
Or can you actually whistleblow while you work?
Kate Whiteley on Feb 5, 2020 12:11:53 PM
Welcome to the age when strong compliance and practical risk management secures victory for licensees. And with it will rise a new hope – the responsible manager.
Not that long ago, in a galaxy not so far away, some unscrupulous financial services businesses put profits before people. But times have changed. The Royal Commission struck back, dodgy practices were exposed and now an era of new hope has begun. An age in which strong compliance and practical risk management will secure victory for licensees. And with it will rise a new leader – the responsible manager.
Belinda Brown on Nov 28, 2019 4:01:40 PM
Is it a financial risk, conduct risk, operational risk, what? Get our best practice tips for ensuring your AML/CTF compliance program is properly designed for now and into the future.
There’s no ignoring that 23 million is a big number. As is a $700 million fine, or even the $45 million one before that. And that’s without legal and remediation costs factored in…
Posted by Kate Whiteley on October 28, 2019 12:15:00 PM
Compliance is not a role for the quiet ones.
Quite often it’s perceived as a separate function that needs to be deferred to from time to time. On other occasions, it’s considered an unfortunate but necessary intrusion into day-to-day activity. In a climate of regulatory change, the Royal Commission, and customers generally scrutinising every company they deal with, the importance of compliance cannot be underestimated.
ASIC is scrutinising AFS licence applications very closely – one slip and all your hard work is undone; your application is rejected and suddenly you find yourself back at square one. In this article, we share some tips for staying on track and getting through the application process in one piece.
Kate Whiteley on Aug 20, 2019 1:45:45 PM
With Treasury and ASIC working fast to revise responsible lending and introduce a best interests duty, credit providers will need to keep up with the accelerating pace of change or risk being left behind.
- Anne Wilkinson on Aug 13, 2019 12:30:20 PM
- Financial planning businesses are evolving, as new licensing models emerge. In this two-part blog series, we examine the pros and cons of the AFSL market. Part two of our look at financial planning licenses takes you through our top five reasons to self-license.
Anne Wilkinson on Aug 6, 2019 4:31:21 PM
Financial planning businesses are evolving, as new licensing models emerge. In this two-part blog series, we examine the pros and cons of the AFSL market, starting with the top five reasons to stick to the traditional licensee approach.
Therese O'Neill on Jul 30, 2019 9:29:53 AM
You’ve probably heard about the ‘Customer First Duty’, which is intended to replace today’s ‘Not Unsuitable’ test and improve customer outcomes. Here’s what you (and your clients) can expect when the new measure comes into play…
"“Dont worry, the expectations are the same as ever ... only completely different.”
Therese O'Neill on Jul 25, 2019 11:20:05 AM
No-one likes being at risk of rejection in life, including the prospect of having a loan application declined. And the situation can be unpleasant on the other side too, for the mortgage broker having to broach the subject!
In part 3 of our 3-part vlog series, mortgage industry adviser Therese O’Neill shares 4 avenues for helping clients get their finances in order and increase their chances of application success – solutions that can turn awkwardness into smiling faces all around.
Therese O'Neill on Jul 23, 2019 1:08:30 PM
Explaining to your clients how living expenses scrutiny has become sharper in a post Royal Commission world can be a danger zone.
In part 2 of our 3-part vlog series, mortgage industry adviser Therese O’Neill shares 5 areas to watch for so you and your clients can navigate this phase of the loan application process safely and smoothly.
Therese O'Neill on Jul 22, 2019 9:23:16 AM
Hard truths can emerge during the tricky task of doing a proper review of a client’s living expenses.
In part 1 of a 3-part vlog series, mortgage industry adviser Therese O’Neill examines two key focus areas for the expenses assessment phase, to help you survive regulator scrutiny and delight your clients.
Surfing the Clawback Cash Flow Wave | Tips to de-risk your broking practice under new commission models
Therese O'Neill on Jul 10, 2019 8:45:55 AM
Governments, regulators and lenders are always moving the flags. But by implementing some proven practice management techniques, you can keep your head above water and see you and your clients safely and delightfully riding every mortgage wave.
Belinda Brown on Jul 5, 2019 4:24:05 PM
With meaningful dialogue and sensible reform, regulation of Australia’s payday lending sector can strike the right balance between facilitating access to credit while ensuring appropriate levels of consumer protection.
Therese O'Neill on Jul 10 2019
A proper assessment of living expenses can be tricky and this can be a common cause of loan applications being rejected by lenders. Given that it’s important to get it right the first time, we present 5 living expenses assessment tips.
The FEP team on Jun 12, 2019 12:38:51 PM
Hemline Index! Consumer Consumption Of Beer Index! CPI and interest rate trends are not the only predictors of economic activity according to markets folklore. Do these indicators have predictive powers…
Kate Whiteley on Jan 25, 2019 11:34:35 AM
What makes an RM, an RM? Hint...it’s not just the title. Far from the sometime treatment as a ‘tacked-on’ role, responsible managers as a first line of defence are worth investing in.
Kate Whiteley on Sep 4, 2018 10:43:05 AM
Why do we call it a cpd year when, in all honesty, almost everybody scrambles to complete in the last weeks before their enrolment expires?
This year, the theme in financial circles has been trust and confidence, including demonstrating ethical and professional conduct. Additionally, the looming final year of current adviser education standards has coincided with general discussion about the future of work in an Industry 4.0 world.